db111 Terms and Conditions

General Provisions

db111 (hereinafter referred to as the "Platform", "we" or "Company") operates an online gaming and sports betting service for Bangladeshi users. These terms and conditions ("Terms") govern the use of the db111 website and all related services.

These Terms have been prepared in Bengali and are specifically designed for Bangladeshi users. In the event of any dispute, the Bengali version shall be considered final.

1.1 Definitions

The key terms used in these conditions are as follows:

• "User" — Any person who has created a registered account on the db111 platform or has accessed the platform.
• "Account" — The personal profile created by a user on the db111 platform.
• "Balance" — The amount of funds held in a user's account.
• "Bonus" — Any additional credit or reward granted as a promotional offer.
• "Wagering Requirement" — The obligation to place bets for a specified amount before bonus funds can be withdrawn.
• "Service" — All gaming, betting, and related services provided by db111.

Eligibility Requirements

To participate on the db111 platform, users must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be a resident of Bangladesh.
• You must have an active and valid mobile banking or bank account.
• You must have full legal capacity.
• Creating more than one account in the same person's name is prohibited.

2.1 Prohibited Persons

The following individuals may not use the db111 platform:

• Any person under the age of 21.
• Employees, contractors, or family members of db111.
• Individuals who have previously voluntarily self-excluded.
• Persons declared prohibited by the platform.

Account Registration

When registering on the db111 platform, you must provide accurate and complete information. db111 reserves the right to cancel accounts where false or misleading information has been provided.

3.1 Information Required for Registration

• Full legal name (as per national identity card).
• Active mobile phone number.
• Correct date of birth.
• Preferred username and a strong password.

3.2 Account Security

It is entirely your responsibility to keep your account secure. Never share your password with any third party. If you notice any suspicious activity, notify our support team immediately.

3.3 KYC Verification

To ensure a safe and transparent service, db111 may verify a user's identity at any time. This may require a National Identity Card (NID), passport, or birth registration certificate. Withdrawals may be restricted until verification is complete.

Deposits and Withdrawals

db111 accepts Bangladesh's leading mobile banking services. All transactions are completed in Bangladeshi Taka (৳ / BDT).

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (for each method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits are generally credited to the account instantly.
• The correct reference number must be provided when making a deposit.
• You may only deposit from a payment account registered in your own name.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal time: generally completed within 10 to 45 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• All wagering requirements must be met before a withdrawal can be made.
• KYC verification may be required for large withdrawal amounts.

4.3 Transaction Cancellation

Once a deposit or withdrawal request has been completed, it generally cannot be cancelled. If a transaction remains incomplete due to a technical error, please contact us immediately via live chat.

Bonuses and Promotions

db111 offers various types of bonuses and promotional offers. Each offer has its own terms and conditions that must be followed.

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions must be met to receive this bonus:

• The wagering requirement for the welcome bonus is 15 times (15x).
• Wagering must be completed within the specified time after the bonus is received.
• Each user is eligible to receive the welcome bonus only once.
• The maximum bet amount using the bonus balance may be limited.
• Some games may be excluded from bonus wagering.

5.2 Ongoing Promotions

Regular promotional offers, cashback, and special events are run for active members. The terms of each offer will be announced separately.

Gaming Rules

Casino games, sports betting, and live dealer games are available on the db111 platform. Specific rules apply to each game category.

6.1 General Gaming Rules

• All game outcomes are determined by an impartial random number generator (RNG).
• Once a bet has been confirmed, it cannot be changed or cancelled.
• If a game remains incomplete due to a technical error, db111 will provide an appropriate resolution.
• In sports betting, official results will be considered final.

6.2 Fair Play

db111 is committed to ensuring a fair and transparent gaming environment. Any form of cheating, software manipulation, or attempt to gain an unfair advantage is strictly prohibited and may result in immediate account termination.

VIP Program

db111's VIP Program has three tiers, each offering special benefits. Regular and active players can progress to higher tiers step by step.

• Bronze Tier: Up to 0.4% weekly cashback and priority access to special promotions.
• Silver Tier: Up to 0.8% weekly cashback and faster withdrawal service.
• Gold Tier: Up to 1.2% weekly cashback and a dedicated support manager.

VIP tier is determined based on overall gaming activity and loyalty to the platform. db111 reserves the right to change the terms of the VIP Program at any time.

Prohibited Activities

The following activities are strictly prohibited on the db111 platform:

• Creating or operating multiple accounts.
• Collusion or coordinated betting for the purpose of bonus abuse.
• Use of automated software, bots, or scripts.
• Money laundering or transactions involving illegal funds.
• Attempting to hack another user's account.
• Attempting to exploit technical vulnerabilities of the platform.
• Managing an account on behalf of a third party.
• Providing false or fraudulent information.

Account Suspension

db111 reserves the right to temporarily or permanently close an account in the following circumstances:

9.1 Temporary Suspension

• Until identity verification is completed.
• During the investigation of suspicious transactions.
• At the user's own request (self-exclusion or a break).

9.2 Permanent Closure

• For serious violations of these terms and conditions.
• For involvement in fraudulent activities.
• Upon confirmation that the person is ineligible (e.g., a minor).
• By order of a legal authority.

In the case of permanent account closure, any valid balance will be returned within seven business days, unless grounds for balance forfeiture exist.

Limitation of Liability

db111 always strives to maintain the quality of its services. However, db111 bears no liability in the following cases:

• Loss caused by internet disconnection.
• Issues with the user's device or software.
• Delays or failures by third-party payment providers.
• Account loss due to the user's own negligence.
• Unexpected technical errors or system downtime.

In any situation, db111 will limit the maximum liability to the user to the balance available in their account.

Privacy & Data Protection

db111 places the highest importance on the privacy of users' personal information. Detailed information on data collection, use, and protection can be found on our Privacy Policy page.

11.1 Use of Data

• Your information is used solely for the purpose of improving and operating the service.
• Information is not shared with any third party except where legally required.
• The platform uses SSL encryption and modern security technology.

We follow the highest industry security standards for data protection. To request changes or deletion of your data, please contact support.

Responsible Gaming

db111 firmly believes in responsible gaming. We want our platform to be a safe and enjoyable experience for everyone.

12.1 Setting Limits

Users can set deposit, withdrawal, and betting limits on their account. This helps with budget management.

12.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can voluntarily exclude yourself from the platform for a set period or permanently. Please contact support to use this feature.

Dispute Resolution

In the event of a dispute, we follow the process below:

• Step 1: Contact our support team via live chat or email.
• Step 2: If the initial resolution is not satisfactory, submit a formal complaint.
• Step 3: db111 will provide a written resolution within 7 business days.

It is db111's policy to resolve all disputes fairly and transparently. In disputes regarding game outcomes, system logs will be considered as final evidence.

Changes to Terms and Conditions

db111 reserves the right to partially or fully amend these terms and conditions at any time. Users will be given appropriate notice before changes take effect.

• For significant changes, notice will be given at least 7 days before they take effect.
• Notice may be sent via email, SMS, or through the platform.
• Continued use of the platform after the updated terms and conditions take effect will be considered acceptance of the new terms.

The most recent terms and conditions will always be available on this page. You are advised to check this page regularly.

Contact

If you have any questions or concerns about these terms and conditions, please get in touch with us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24/7.
• Support Hours: Any time, 7 days a week (BST, UTC+6).

Our support team is ready to answer all questions in Bengali. We are always committed to resolving any issue you may have.