db111's Privacy Policy
Learn how your personal information is collected, used, and kept secure — with complete transparency.
This privacy policy applies to all members using the db111 platform. By continuing to use the site, you are considered to have given your consent to this policy.
Table of Contents
What Information We Collect
When you register and use the db111 platform, we may collect the following categories of information. Each piece of information is collected for a specific purpose related to providing the service, and no irrelevant information is collected.
1.1 Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport number (where applicable)
- Email address and account username
- Residential address (country and division)
1.2 Financial Information
- Payment method details: bKash, Nagad, Rocket, Upay, bank account number
- Transaction history and amounts
- Deposit and withdrawal dates and times
1.3 Technical Information
- IP address and browser type
- Device type and operating system
- Time spent on the site and information about pages visited
- Session logs and access times
1.4 Gaming Activity Information
- Betting history and gaming activity logs
- Win and loss records
- Bonus usage and wagering activity
Purpose of Data Use
The information collected is used only for the following legitimate purposes. We will never use your information for unnecessary or unauthorized purposes under any circumstances.
- To create accounts and verify identity
- To process payments and complete transactions
- To provide 24/7 Bengali live chat support and email assistance
- To detect and prevent fraudulent activity
- To monitor responsible gaming and enforce limits
- To manage bonuses, promotions, and VIP rewards
- To carry out technical improvements to the platform and fix bugs
- To comply with legal obligations and resolve disputes
- To display personalized experiences and relevant offers (with consent only)
We never sell or commercially rent your information. For information sharing with third parties, see Section 04.
Cookies and Tracking Technologies
The db111 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the site.
3.1 Essential Cookies
These cookies are essential for the core functionality of the site. They are necessary to keep you logged in, maintain session security, and enable secure payment processing. These cookies cannot be turned off, as the site will not function properly without them.
3.2 Analytical Cookies
These cookies are used to analyze site traffic and understand user behavior. They collect entirely anonymous data and do not reveal personal identities. You can control these cookies through your browser settings if you wish.
3.3 Functional Cookies
These cookies are used to remember your preferred language, display settings, and previous session information. They make each of your visits more convenient.
You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
Sharing Information with Third Parties
db111 may share your personal information with third parties only in the limited circumstances described below and under strict confidentiality agreements.
4.1 Payment Processing Companies
The relevant amount of information is shared to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services. These companies are governed by their own privacy policies.
4.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may process relevant session data to ensure fair gaming.
4.3 Legal Obligations
In the case of a valid legal directive or court order, necessary information may be provided to the relevant authorities.
- Your data is never sold or rented — not ever
- Your information is not given to third parties for marketing purposes
- All partner companies are bound by strict confidentiality agreements
- Encryption is always used during data transfers
Data Security Measures
The security of your information is our highest priority. db111 uses industry-standard security technologies to prevent unauthorized access, data theft, or misuse.
All sensitive information — particularly payment information — is not stored on our servers; it is processed directly through the secure gateway of the payment service provider. Our staff only have access to the information strictly necessary for their work.
Data Retention Period
db111 does not retain your information beyond what is necessary. The retention period for different types of information is described below.
- Active account information: for the full duration that the account remains active
- Financial transaction records: for the period required by legal obligations
- Identity verification documents: for the legally applicable period even after account closure
- Cookie and session data: automatically deleted after the session ends or at the end of the set period
- Support communication records: for a limited period after the issue is resolved
If you request account closure, we will arrange to delete information beyond legal obligations as quickly as possible.
Your Rights
As a user of db111, you have the following rights regarding your own information. Contact our support team to exercise these rights.
7.1 Right to Access Information
You can find out at any time what information we hold about you. In response to a written request, we will provide the information within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.
7.3 Right to Delete Information
You can request deletion of your account and removal of related information. However, due to legal obligations, some information may need to be retained for a specified period.
7.4 Right to Object to Processing
You can object at any time and withdraw your consent regarding marketing communications or non-essential data processing.
- Data access request: email [email protected]
- Data correction: directly through account settings or by email
- Account deletion: submit a request via live chat or email
- Marketing opt-out: manage from the account preferences section
Privacy Protection for Minors
db111 strictly provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we become aware that any user is under 21 years of age, that account will be closed immediately and all associated information will be permanently deleted.
If you believe that a minor is using our platform, please notify us at [email protected]. We will take immediate action.
Changes to the Privacy Policy
db111 reserves the right to update this privacy policy when necessary. The policy may change due to service improvements, changes in legal requirements, or the adoption of new technologies.
- A notification will be sent to the registered email before any significant changes
- The date on which the updated policy takes effect will always be noted at the top of the page
- Continued use of the site after changes have been made will be considered acceptance of the new policy
- Previous versions may be requested for your records
The current version of the policy will always be available on this page, and the "Last Updated" date will be displayed at the top.
Contact Us
For any questions, concerns, or requests regarding the privacy policy, you can reach us through the channels below. Our Bengali-speaking support team is ready to assist you seven days a week, at any time.
- Email: [email protected] — For privacy-related requests
- Live Chat: 24/7 instant support in Bengali
- Response time for data access requests: as quickly as possible within business days
Your privacy is very important to us. We take every request seriously and are committed to responding with honesty.
For any privacy-related complaints or concerns, our live chat service is able to provide the fastest resolution. Our Bengali-speaking team is always here for you.
Related Information & Policies
Frequently Asked Questions (FAQ)
Get answers to common questions about payments, bonuses, and account information.